Privacy & Cookie Policy

We understand that you value your personal data and its secure handling. At JHAKAAS RETAIL PRIVATE LIMITED (hereinafter referred to as "JRPL" "We", "Us", or "Our"), we are committed to maintaining your trust by handling your personal data responsibly.

This Privacy Notice outlines:

• •What personal data we collect;
• •Why we collect your data; and
• •How we use your data.

This Privacy Notice applies to all personal data collected by JRPL in connection with the services and products offered through our website https://www.itelshopindia.com (the "Platform"). It also covers information shared with JRPL and its affiliates. For details on data sharing practices, please refer to the "Who Will It Be Shared With" section.

By visiting the Platform, providing your information, or availing of our products or services, you expressly agree to be bound by this Privacy Notice, the Terms of Use, and any applicable service/product terms and conditions.

Your continued use of the Platform signifies your acceptance of this Privacy Notice and your consent to the collection, storage, processing, transfer, and sharing of your personal data with third parties or service providers for the purposes described herein.

If you do not agree with the terms of this Privacy Notice, we advise you to refrain from accessing or using our Platform.

We encourage you to review this Notice carefully. If you have any questions or concerns, you may contact our Customer Care team via email or submit a request through the "Contact Us" form available on our Platform.

Any personal data you provide or that is collected by Us is controlled by JRPL, acting as the Data Fiduciary in accordance with applicable data protection laws in India. This Privacy Notice applies to personal data collected by JRPL in connection with the services and products We offer. References to JRPL in this Notice include JRPL, or any company directly or indirectly owned and/or controlled by JRPL or any entity that is part of the JRPL Group, with whom We interact or have a business relationship.

This Privacy Notice also applies to JRPL's marketing content, including offers, promotions, and advertisements for JRPL products and services, which we (or a service provider acting on our behalf) send to you on third-party websites, Platform and applications based on your site usage information.

Please note that these third-party websites are governed by their own Privacy Notices and Terms and Conditions. We strongly recommend that you review those policies before interacting with or providing your data to such Platform.

When you use our Platform, we collect and store information that you provide from time to time. Once you submit your personal data, you are not anonymous to us. Where possible, we indicate which data fields are mandatory required and which are optional. You may choose not to provide certain data; however, this may limit your ability to use specific services, product or feature on the Platform.

Personal data means any information that can be used to identify directly or indirectly a specific individual. You are not obligated to provide JRPL with the personal data We request. However, if you choose not to provide such information, We may be unable to offer you our products or services, ensure a high quality of service, or respond to your inquiries effectively.

We may collect personal data from a variety of sources, including but not limited to:

Certain categories of personal data, such as health data, financial data, biometrics information, race, ethnicity, religion, health, sexuality orientation are classified as "special categories of data" and are subject to additional protections. We limits the circumstances where We collect and process such special categories of data.

In some cases, JRPL may collect data related to your health, such as allergies, pregnancy status, or skin type, to provide you with tailored advertisements and relevant promotions. JRPL only collects and processes this data when you have explicitly consented to us doing so.

JRPL ensures that all such data is collected, processed, and stored securely and in compliance with applicable data protection laws.

At JRPL, we prioritize the privacy and safety of all users, particularly children. In compliance with the Indian Contract Act, 1872, individuals under the age of 18 are not legally capable of entering into binding contracts.

Consequently, our products and services are intended for use only by individuals who are 18 years of age or older. If you are under 18, you may use JRPL website only with the involvement and consent of a parent or legal guardian.

We collect, process and disclose your personal data only for specific and limited purposes. For example, to process your payments, to assess and handle any complaints, to develop and improve our products, deliver products and services, communicate with you about your orders, communication methods and the functionality of our websites, to provide personalised products, communications and targeted advertising as well as product recommendations to you.

We collect, process and disclose your personal data for the following purposes:

• •To process your payments, if you purchase our products, to provide you with your order status, deal with your enquiries and requests, and assess and handle any complaints;
• •To process and answer your inquiries or to contact you to answer your questions and/or requests;
• •To develop and improve our products, services, communication methods and the functionality of our websites;
• •For the purposes of competitions or promotions that you have entered;
• •To manage your account, membership in our programs, Platform or applications, including but not limited to ecommerce Platform, contests, loyalty/reward schemes, etc.
• •To communicate information to you and to manage your registration and/or subscription to our newsletter or other communications;
• •To manage our everyday business needs regarding your participation in our contests, sweepstakes or promotional activities or request;
• •To authenticate the identity of individuals contacting us by telephone, electronic means or otherwise;
• •For internal training and quality assurance purposes;
• •To understand and assess the interests, wants, and changing needs of consumers, to improve our website, our current products and services, and/or developing new products and services;

We use data collection devices such as "cookies" on certain pages of the Platform to help analyze our web page flow, measure promotional effectiveness, and promote trust and safety. "Cookies" are small files placed on your hard drive that assist us in providing our services. Cookies do not contain any of your personal data. We offer certain features that are only available through the use of a "cookie".

You are always free to decline/delete our cookies if your browser permits, although in that case you may not be able to use certain features on the Platform.

JRPL takes the security of your personal data very seriously and adopts comprehensive measures to protect it from misuse, interference, loss, unauthorized access, modification, or disclosure.

Our security measures include:

• •Robust Access Controls: Ensuring only authorized personnel have access to your personal data, strictly on a need-to-know basis.
• •Encryption & Pseudonymisation: Utilizing encryption, pseudonymisation, and anonymisation techniques wherever possible to enhance data security.
• •Advanced Information Security Measures: Investing in cutting-edge security technologies to safeguard our IT environments.
• •Regular Security Assessments: Conducting periodic audits, risk assessments, and security testing to proactively identify and mitigate potential threats.
• •Strict Confidentiality Protocols: Ensuring our employees, agents, and third-party service providers are bound by strict confidentiality obligations through legally binding agreements.

Where we process your personal data, you have several rights over how the data is processed and can exercise these rights at any point. You can exercise your rights by contacting us as provided under the Contact Us section.

We are committed to protect your personal information collected and processed by us and look forward to your continued support for the same. If you have any query, grievance with respect to the processing of information by us, you may contact us via the following methods:

We will update this Privacy Notice when necessary to reflect customer feedback, our practices, scope of processing, and changes in our products and services. When we post changes to this statement, we will revise the "last updated" date at the bottom of this Notice.

You are encouraged to periodically visit this page to review the Privacy Notice and any changes to it. Your continued use or access after any modification(s) to this Privacy Notice, will be deemed as your acceptance to such modification(s).